Privacy Policy
Privacy Policy
Last updated: February 1, 2026
1) Who We Are
Kingdom Appliances LLC (“Kingdom Appliances,” “we,” “us,” “our”) provides appliance repair, maintenance, and installation services in Waxhaw, North Carolina. This Privacy Policy explains how we collect, use, and share information when you visit our website, request service, or communicate with us.
2) Information We Collect
We may collect:
Contact details: name, phone number, email, service and billing address
Service details: appliance type/make/model/serial, service requests, notes needed to perform work
Payment details: billing information and payment status (card payments are processed by third-party processors; we do not store full card numbers)
Communications: emails, texts, chats, and call records/recordings where permitted by law
Website usage data: IP address, device/browser info, pages viewed, and similar analytics data (via cookies)
3) How We Use Information
We use your information to:
Schedule and provide service, repairs, maintenance, and installations
Send service updates, estimates, invoices, and support messages
Process payments and maintain business records
Improve our website and operations
Prevent fraud, secure our systems, and comply with legal requirements
Send marketing messages only if you opt in (and honor opt-outs)
4) SMS / Mobile Messaging
If you opt in, we may text you about your service request (confirmations, reminders, technician updates, estimate approvals, and support). Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.
No mobile information (including phone numbers and SMS consent) will be shared with third parties or affiliates for marketing or promotional purposes. We may share limited information with SMS service providers only as necessary to deliver messages and support communications.
5) How We Share Information
We may share information with:
Service providers (payment processors, scheduling/CRM tools, messaging providers, hosting/IT, analytics)
Technicians and staff who perform services
Legal authorities when required by law or to protect rights and safety
Business transfers (sale/merger/acquisition) as allowed by law
We do not sell your personal information.
6) Cookies & Analytics
We use cookies and similar tools to operate our website and understand usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7) Data Retention & Security
We keep information only as long as needed for service, legal, accounting, and legitimate business purposes, then delete or anonymize it when appropriate. We use reasonable safeguards, but no method is 100% secure.
8) Your Choices
You may request access, corrections, or deletion of your information where applicable. You can opt out of marketing at any time and opt out of SMS by replying STOP.
9) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
10) Updates
We may update this policy from time to time. The “Last updated” date reflects the latest revision.
11) Contact
Kingdom Appliances LLC
2104 Waxhaw-Marvin Rd, Waxhaw, NC 28173
Phone: (980) 300 - 7779