Terms And Conditions

Terms and Conditions

Last updated: February 1, 2026

These Terms and Conditions (“Terms”) govern your use of the Kingdom Appliances LLC website and services. By accessing our website, requesting service, scheduling an appointment, or paying an invoice, you agree to these Terms.

1) Company Information

Kingdom Appliances LLC

2104 Waxhaw-Marvin Rd, Waxhaw, NC 28173

Phone: (916) 225-2622

Email: kingdomappliancesllc@gmail.com

2) Services

We provide appliance repair, maintenance, cleaning, and installation services. Service availability, pricing, and timing may vary by location, parts availability, and technician scheduling.

3) Estimates, Approvals, and Additional Work

  • Diagnostic fees (if applicable) and service call fees may be charged to evaluate the issue.

  • Any estimate provided is based on information available at the time and may change if additional issues are discovered.

  • We may require your approval before performing additional work beyond the original scope. Approval may be given in writing, by text, by email, or verbally.

4) Scheduling, Access, and Customer Responsibilities

You agree to:

  • Provide safe and timely access to the appliance and service area (including pets secured, clear path, and utilities available).

  • Provide accurate appliance details (make/model/serial) when requested.

  • Ensure an adult (18+) is present during the appointment unless otherwise agreed.

We may refuse or stop work if a jobsite is unsafe, hazardous, or inaccessible.

5) Cancellations, Rescheduling, and No-Shows

  • Please provide as much notice as possible to cancel or reschedule.

  • Missed appointments and late cancellations may result in a fee to cover reserved technician time.

6) Payments, Fees, and Collections

  • Payment is due upon completion of service unless otherwise agreed in writing.

  • We accept approved payment methods and may require a deposit for special-order parts or larger jobs.

  • Unpaid balances may be subject to late fees (where permitted by law) and collection efforts.

7) Parts, Returns, and Availability

  • Parts availability and lead times are not guaranteed.

  • Special-order parts are generally non-returnable once ordered.

  • Manufacturer warranties may apply to certain parts; labor coverage varies by job and will be explained at time of service.

8) Limited Warranty on Labor

Unless otherwise stated on your invoice or estimate, we provide a limited warranty on workmanship/labor for a reasonable period consistent with the nature of the repair. This warranty does not cover:

  • Pre-existing or unrelated issues

  • Misuse, neglect, improper installation by others, or power/water/gas issues

  • Cosmetic wear, normal maintenance, or manufacturer defects outside our control

9) Liability Disclaimer

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of food, loss of use, lost profits).

  • Our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

  • We are not responsible for failures caused by manufacturer defects, prior repairs by others, normal wear, or conditions outside our control (electrical, plumbing, gas supply, ventilation, etc.).

Some states do not allow certain limitations; your rights may vary.

10) Website Use

You agree not to misuse the website, interfere with security, attempt unauthorized access, or use the site for unlawful purposes. Website content may not be copied or reused without permission.

11) Text Messaging (SMS) Terms

If you opt in to receive SMS from us, you agree to receive customer care messages such as appointment confirmations, reminders, technician updates, estimate approvals, and support messages. If you separately opt in to marketing messages, you also agree to receive occasional promotional texts such as service specials, discounts, and seasonal maintenance reminders. Message frequency varies. Message and data rates may apply.

  • Reply STOP to opt out at any time.

  • Reply HELP for help.

  • Consent is not a condition of purchase.

No mobile information (including phone numbers and SMS consent) will be shared with third parties or affiliates for marketing or promotional purposes. We may share limited information with SMS service providers only as necessary to deliver messages and support communications.

12) Privacy

Your use of our website and services is also governed by our Privacy Policy.

13) Disputes and Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. You agree to attempt to resolve disputes in good faith by contacting us first. If not resolved, disputes will be handled in the appropriate state or federal courts located in North Carolina, unless otherwise required by law.

14) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date reflects the most recent revision. Continued use of our website or services after changes means you accept the updated Terms.